Customer Service Representative

2 months ago

Lakeside, United States Amerivet Services LLC Full time

Here at White Mountain Animal Hospital, we offer a wide range small animal, large animal, exotics, and wildlife veterinary services including dentistry, digital radiology, ultrasound, wellness and vaccination programs, routine as well as specialty surgery, in-house and outside laboratory, and more.

We are looking for an experienced, team oriented, outgoing and friendly customer service driven individual who understands the role the front desk staff plays to be the "face" of White Mountain Animal Hospital. Our client representative team is essential to the daily success of our clinic and their ability to uphold the positive presentation and efficient skills to ensure scheduling and communication success are extremely valued.

The role of associate CSR reports directly to the Practice Manager and includes the responsibilities of all aspects of customer service skills, adapting customer service protocols to meet our clients' and patients' needs, and setting and tracking goals with hospital management.

WHAT YOU LL NEED TO Succeed:

Ability to prioritize

Good communication and interpersonal skills

Ability to maintain composure in all situations

Possess professional demeanor

Able to adjust to change, problem solve, work independently and work under stressful conditions

Ability to remain focused with attention to detail being essential.

Reliability

Enthusiasm and a positive attitude

Desire to help pets and pet owners

MUST LOVE ANIMALS

Knowledge:

Computer systems, basic technical knowledge including sending and checking emails and messaging platforms, typing, basic office clerical duties and book keeping, cash handling, answering multi-line phone system

Job Duties:

The CSR is responsible for managing phone calls. Schedules patient appointments and directs

patients appropriately to the correct departments.

The CSR facilitates the patient registration flow, including such activities as patient identification; gathering demographic information; securing accurate financial information; obtaining required signatures and documents; and entering registration data into hospital information computer system.

Checking in patients and communicating with veterinary team members about patient needs

Minimum 1-2 years CSR experience

Veterinary experience preferred but not required

Hours and days will vary depending on schedule but our office hours are Monday - Friday 8-5 and Saturday 9-12

Pay DOE

At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:

•Comprehensive medical, dental, and vision insurance
•401(k) matching
•Generous holidays and paid time off
•Career development programs
•Robust health and wellness initiatives
•Employee referral bonus programs and much more

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.

At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:

•Comprehensive medical, dental, and vision insurance
•401(k) matching
•Generous holidays and paid time off
•Career development programs
•Robust health and wellness initiatives
•Employee referral bonus programs and much more

AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.

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