Patient Experience Representative

4 weeks ago


Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

Job Summary: We are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. This role requires a strong focus on customer service, effective communication, and teamwork.

Key Responsibilities:

  • Provide positive and effective customer service to patients, families, and visitors.
  • Collaborate with referring providers and practices to ensure seamless patient care.
  • Obtain required authorizations and compile patient and staff schedules.
  • Schedule patients and support the patient encounter.
  • Check In / Check Out: Greet and direct patients, families, and visitors; monitor daily schedule and coordinate flow with clinicians/supervisor.
  • Reconcile payments and prepare deposits, providing record of transactions in Hospital systems.
  • Facilitate and direct communication with Financial Counseling.
  • Administrative: Record and forward messages, triage calls for urgent information or services, initiate calls for emergency services.

Requirements:

  • A high school level of education, Bachelor's Degree preferred.
  • Prior customer service or administrative experience preferred.
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
  • The ability to work with diverse internal and external constituencies.

Work Schedule: 3:30-12am Every other Sat & Sun + Every other holiday.

Benefits: Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.



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