Patient Experience Representative

4 weeks ago


Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

At Boston Children's Hospital, we're committed to delivering exceptional patient care and creating a welcoming hospital environment. As a Patient Experience Representative, you'll play a vital role in ensuring our patients and families have a positive experience.

Key Responsibilities:

  • Patient Encounter Management:
    • Provide exceptional customer service to support unit operations
    • Collaborate with referring providers and practices
    • Obtain required authorizations to compile patient and staff schedules
    • Schedule patients and support the patient encounter
  • Check In / Check Out:
    • Greet and direct patients, families, and visitors
    • Monitor daily schedule and coordinate flow with clinicians/supervisor
    • Reconcile payments and prepare deposits, providing record of transactions in Hospital systems
    • Facilitate and direct communication with Financial Counseling
  • Administrative:
    • Record and forward messages, triage calls for urgent information or services, initiate calls for emergency services
    • Provide routine clerical support as needed
    • Admin support for Admissions, Discharges, and Transfers
    • Reconcile patient charts during admissions and discharges
    • Update and reconcile the Patient Monitoring System upon admission, discharges, and transfers

Requirements:

  • A high school level of education, Bachelor's Degree preferred
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies

Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.



  • Étreux, Hauts-de-France, United States Boston Children'S Hospital Full time

    Patient Experience Representative Job SummaryThis role requires a 2 hour unpaid shadow as part of the interview process. The Patient Experience Representative is a full-time position responsible for providing positive and effective customer service that supports unit operations. The ideal candidate will have a high school level of education, Bachelor's...


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    Patient Experience RepresentativeThis role requires a 2-hour unpaid shadow as part of the interview process. The Patient Experience Representative is a full-time, in-office position responsible for providing positive and effective customer service that supports unit operations. Key responsibilities include patient encounter management, check-in/check-out,...


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    Patient Experience RepresentativeThis role requires a 2 hour unpaid shadow as part of the interview process.This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and...


  • Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

    Job Summary: We are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. This role requires a strong focus on customer service, effective communication, and teamwork.Key Responsibilities:Provide positive and effective customer service to patients, families, and visitors.Collaborate with referring...


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our Ophthalmology department, you will play a vital role in ensuring the best possible patient experience.Key ResponsibilitiesPatient Encounter ManagementProvide exceptional customer service,...


  • Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

    Job Summary: Boston Children's Hospital is seeking a Patient Experience Representative to join our team in the ICU department. This is a part-time position working 8 hours a week, every other Saturday and Sunday, plus every other holiday from 11pm-7:30am. As a Patient Experience Representative, you will be responsible for providing positive and effective...


  • Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

    Job Summary: We are seeking a highly skilled Patient Experience Representative to join our team at Children's Hospital Boston. This role will be responsible for providing exceptional patient care and support in our North Dartmouth office.Key Responsibilities:Provide positive and effective customer service to patients and familiesCollaborate with referring...


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled Patient Experience Representative II to join our team at Boston Children's Hospital. This role is responsible for ensuring the best possible patient experience by monitoring clinic activity and providing positive and effective customer service.Key ResponsibilitiesInteract with patients and families to provide...


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    Job Title: Patient Experience RepresentativeBoston Children's Hospital is seeking a Patient Experience Representative to join our team. This role will work in a fast-paced environment, providing exceptional customer service to patients, families, and visitors.Key Responsibilities:Patient Encounter Management:Provide positive and effective customer service to...


  • Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

    Job Title: Patient Experience RepresentativeAt Boston Children's Hospital, we are seeking a highly skilled and compassionate Patient Experience Representative to join our team in the Emergency Department.Key Responsibilities:Provide exceptional customer service to patients, families, and visitors, ensuring a positive experience throughout their...


  • Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

    Job SummaryWe are seeking a highly skilled Patient Experience Representative I - General Surgery to join our team at Children's Hospital Boston. As a key member of our patient experience team, you will be responsible for providing exceptional customer service to patients, families, and visitors.Key ResponsibilitiesProvide positive and effective customer...


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    Boston Children's Hospital is seeking a highly skilled Patient Experience Representative to join our team. In this role, you will be responsible for providing exceptional customer service to patients, families, and visitors in our Emergency Department.As a Patient Experience Representative, you will be the first point of contact for many patients and...


  • Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

    Job Summary: We are seeking a highly skilled Patient Experience Representative II to join our team at Children's Hospital Boston. This is a 100% onsite position in North Dartmouth, with regular hours from 8:30am to 5pm, Monday through Friday.Key Responsibilities:Provide exceptional customer service to patients, families, and visitors, ensuring a positive...


  • Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

    Job Summary: We are seeking a Patient Experience Representative to join our team at Children's Hospital Boston. This part-time position will work 8 hours per week, every other weekend, from 8:30am to 5pm.Key Responsibilities:Provide positive and effective customer service to support unit operations.Collaborate with referring providers and practices to obtain...


  • Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our Orthopedic Surgery and Research department, you will play a vital role in ensuring that our patients and families receive exceptional care and service.Key ResponsibilitiesProvide exceptional...


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    Boston Children\u2019s Hospital seeks a skilled Patient Experience Representative to join our team in the Emergency Department. As a key member of our administrative staff, you will provide exceptional customer service, ensuring a positive experience for patients, families, and visitors.**Key Responsibilities:*** Provide positive and effective customer...


  • Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

    Job SummaryWe are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. This role will be responsible for providing exceptional patient care and administrative support in our Ophthalmology department.Key ResponsibilitiesProvide positive and effective customer service to patients and familiesCollaborate...


  • Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

    Job Summary:We are seeking a highly skilled Patient Experience Representative to join our Neurology Department at Children's Hospital Boston. This is a full-time position, working onsite in Waltham, with a standard schedule of 40 hours per week, Monday through Friday, 8:30am to 5pm.The ideal candidate will have a high school level of education, with a...


  • Étreux, Hauts-de-France, United States Children's Hospital Boston Full time

    Job SummaryWe are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our Emergency Department, you will play a critical role in providing exceptional patient care and support.Key ResponsibilitiesProvide positive and effective customer service to patients, families, and...


  • Étreux, Hauts-de-France, United States Boston Children's Hospital Full time

    Job Summary:The Patient Experience Representative will provide exceptional customer service to patients, families, and visitors in the Emergency Department. This role requires strong communication and interpersonal skills to coordinate patient encounters, procedures, and resources.Key Responsibilities:Provide positive and effective customer service to...