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Surgical Unit Patient Experience Representative

1 month ago

Étreux, Hauts-de-France, United States Boston Children's Hospital Full time
Job Summary:

We are seeking a highly skilled and compassionate Patient Experience Representative to join our Surgical Unit team at Boston Children's Hospital. As a key member of our front desk team, you will provide exceptional customer service to patients, families, and visitors, ensuring a positive and memorable experience for all who interact with our hospital.

Key Responsibilities:
  • Patient Encounter Management:
    • Deliver outstanding customer service that supports unit operations and enhances the patient experience
    • Collaborate with referring providers and practices to ensure seamless communication and care coordination
    • Obtain necessary authorizations to compile patient and staff schedules, ensuring efficient and effective operations
    • Schedule patients and support the patient encounter process
  • Check In / Check Out:
    • Greet and direct patients, families, and visitors with a warm and welcoming smile
    • Monitor daily schedules and coordinate flow with clinicians and supervisors to ensure smooth operations
    • Reconcile payments and prepare deposits, providing accurate records of transactions in hospital systems
    • Facilitate and direct communication with Financial Counseling to resolve any issues or concerns
  • Administrative:
    • Record and forward messages, triage calls for urgent information or services, and initiate calls for emergency services as needed
    • Provide routine clerical support to ensure efficient and effective operations
    • Administer support for Admissions, Discharges, and Transfers, ensuring seamless transitions for patients and families
    • Reconcile patient charts during admissions and discharges, maintaining accurate and up-to-date records
    • Update and reconcile the Patient Monitoring System upon admission, discharge, and transfer, ensuring accurate and timely information
Requirements:
  • A high school level of education, with a Bachelor's Degree preferred
  • Prior customer service or administrative experience, with a strong track record of delivering exceptional service
  • The ability to communicate effectively both orally and in writing, with empathy and compassion in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies, building strong relationships and partnerships
Benefits:
  • Competitive compensation and benefits package, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes
About Us:

Boston Children's Hospital is a world-renowned pediatric hospital, dedicated to providing exceptional care and compassion to children and families. We are committed to creating a workplace culture that values diversity, equity, and inclusion, and we offer a range of benefits and programs to support our employees' well-being and career development.