Customer Service Representative
3 weeks ago
At Advance Financial, we're looking for a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing world-class customer service to our clients.
Key Responsibilities- Assist Customers: Provide assistance to customers online, in person, and over the phone, ensuring that their needs are met and exceeded.
- Welcome Customers: Welcome customers and work to provide the best customer experience possible, building strong relationships and trust.
- Accurately Assist Customers: Accurately assist customers with loan applications to completion, ensuring that all necessary steps are taken.
- Work with Team Leads: Work with team leads to meet and exceed monthly goals, contributing to the success of the team.
- Answer Customer Questions: Answer any and all customer questions, providing clear and concise information.
- Use Company Best Practices: Use company best practices to provide consistent and amazing customer service, ensuring that all customers receive the same level of service.
- Work with Money: Work with money, accurately reconciling cash drawers and managing finances.
- Listen and Build Relationships: Listen and build relationships with customers and teammates, creating a positive and supportive work environment.
- Participate in Ongoing Learning: Participate in ongoing learning and development, staying up-to-date on the latest industry trends and best practices.
- High School Graduate or Equivalent: Must have a high school graduate or equivalent.
- Phone Customer Service Experience: Phone customer service experience preferred.
- Dedication to Helping Others: Must have a dedication to helping others, providing excellent customer service.
- Experience in Service-Related Field: Experience in a service-related field, preferably with cash handling experience.
- Reliable Transportation: Must have reliable transportation and be willing to travel to various locations to meet staffing demands.
- Excellent Sales Skills: Must have excellent sales skills, focused on growing the company.
- Computer Proficiency: Must have computer proficiency, with the ability to navigate software and systems.
- $16-$24 per hour: Competitive hourly rate of $16-$24.
- $500 Sign-on Bonus: $500 sign-on bonus paid after 90 days of employment.
- Generous PTO and Paid Time Off: Generous PTO and paid time off to volunteer.
- Paid Parental Leave: Paid parental leave.
- 100% Company-Paid Health Insurance: 100% company-paid health insurance.
- 401k with 5% Company Match: 401k with 5% company match.
- Student Loan Repayment Plan: Student loan repayment plan.
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