Customer Service Representative

3 weeks ago


Oak Ridge, Tennessee, United States Advance Financial Full time
Job Description

At Advance Financial, we're looking for a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing world-class customer service to our clients.

Key Responsibilities
  • Assist Customers: Provide assistance to customers online, in person, and over the phone, ensuring that their needs are met and exceeded.
  • Welcome Customers: Welcome customers and work to provide the best customer experience possible, building strong relationships and trust.
  • Accurately Assist Customers: Accurately assist customers with loan applications to completion, ensuring that all necessary steps are taken.
  • Work with Team Leads: Work with team leads to meet and exceed monthly goals, contributing to the success of the team.
  • Answer Customer Questions: Answer any and all customer questions, providing clear and concise information.
  • Use Company Best Practices: Use company best practices to provide consistent and amazing customer service, ensuring that all customers receive the same level of service.
  • Work with Money: Work with money, accurately reconciling cash drawers and managing finances.
  • Listen and Build Relationships: Listen and build relationships with customers and teammates, creating a positive and supportive work environment.
  • Participate in Ongoing Learning: Participate in ongoing learning and development, staying up-to-date on the latest industry trends and best practices.
Requirements
  • High School Graduate or Equivalent: Must have a high school graduate or equivalent.
  • Phone Customer Service Experience: Phone customer service experience preferred.
  • Dedication to Helping Others: Must have a dedication to helping others, providing excellent customer service.
  • Experience in Service-Related Field: Experience in a service-related field, preferably with cash handling experience.
  • Reliable Transportation: Must have reliable transportation and be willing to travel to various locations to meet staffing demands.
  • Excellent Sales Skills: Must have excellent sales skills, focused on growing the company.
  • Computer Proficiency: Must have computer proficiency, with the ability to navigate software and systems.
Benefits
  • $16-$24 per hour: Competitive hourly rate of $16-$24.
  • $500 Sign-on Bonus: $500 sign-on bonus paid after 90 days of employment.
  • Generous PTO and Paid Time Off: Generous PTO and paid time off to volunteer.
  • Paid Parental Leave: Paid parental leave.
  • 100% Company-Paid Health Insurance: 100% company-paid health insurance.
  • 401k with 5% Company Match: 401k with 5% company match.
  • Student Loan Repayment Plan: Student loan repayment plan.


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