Client Service Representative

3 days ago


Oak Ridge, Tennessee, United States Gentiva Full time
About the Role

We are seeking a highly skilled Client Service Representative to join our team at Gentiva. As a key member of our team, you will be responsible for ensuring the highest level of quality assurance in our client care settings, providing exceptional customer service, and supporting sales efforts.

Key Responsibilities
  • Quality Assurance: Conduct regular supervisory visits to ensure compliance with our policies and procedures.
  • Customer Service: Serve as the primary point of contact for customer inquiries and concerns.
  • Communication: Coordinate with clients and responsible parties to ensure seamless service delivery.
  • Client Appreciation: Develop and implement initiatives to show appreciation for our clients, including birthday, holiday, and sympathy cards.
  • Documentation: Maintain accurate records of client communications and interactions in our Matrix system.
Requirements
  • High School Diploma or equivalent required; Bachelor's degree preferred.
  • Two years of previous office experience and knowledge of filing.
  • Two to five years of customer service experience preferred.
  • Knowledge of Matrix and state and federal laws pertaining to the industry.
  • Strong communication, interpersonal, and organizational skills.
What We Offer
  • Comprehensive benefits package, including health insurance, 401k plan, tuition reimbursement, and PTO.
  • Opportunity to participate in a fleet program.
  • Competitive salaries and mileage reimbursement.
  • Professional growth and development opportunities.


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