Customer Service Representative

2 days ago


Oak Ridge, Tennessee, United States Advance Financial Full time
Job Title: Customer Service Representative

At Advance Financial, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Assist customers with loan applications, from start to finish
  • Provide world-class customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Work collaboratively with team leads to meet and exceed monthly goals
  • Develop and maintain strong relationships with customers, building trust and loyalty
  • Stay up-to-date on company best practices and policies, ensuring consistent and excellent customer service
Requirements:
  • High school diploma or equivalent required
  • Previous phone customer service experience preferred
  • Dedication to helping others and providing exceptional customer service
  • Experience in a service-related field, with cash handling experience a plus
  • Reliable transportation and ability to travel to various locations as needed
  • Excellent sales skills and ability to grow the company
  • Strong judgment and ability to work in a fast-paced retail environment
Benefits:
  • $16-$24 per hour
  • $500 sign-on bonus paid after 90 days of employment
  • Generous PTO and paid time off to volunteer
  • Paid parental leave
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student Loan Repayment Plan

At Advance Financial, we're committed to creating a world-class experience for our customers and employees. If you're passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply for this exciting opportunity.



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