Service Experience Specialist

3 weeks ago


New York, New York, United States Aritzia Full time
About the Role

The Service Advisor is a key member of our Retail team, responsible for delivering exceptional customer experiences and ensuring seamless transactions at the Service Counter. As a Service Advisor, you will be the face of Aritzia, providing personalized service to our clients and creating memorable moments for them.

Key Responsibilities

• Deliver extraordinary experiences and make meaningful connections with clients
• Match clients with their products and direct them to the right Service Counter
• Prepare and package products for an Everyday Luxury opening experience
• Process transactions efficiently and accurately, preserving a world-class client experience
• Manage the end-to-end process of services, including notifying clients of incoming services and proactively resolving opportunities to mitigate impacts to the client experience
• Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor

Requirements

The ideal candidate will have:

• Proven skills and education in customer service and retail operations
• Previous experience operating a point-of-sale system is an asset
• A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business
• An understanding and passion for the industry in which we operate
• An understanding of Aritzia's brand vision and style fundamentals with a focus on trends and cultural influences

What We Offer

Aritzia offers a competitive compensation package, including a base salary of $20-$30 USD per hour, as well as opportunities for growth and recognition through our pay-for-performance philosophy. Additionally, we provide aspirational workspaces, elevated employee perks, and experiences that support our employees' health, happiness, and safety. We are an Equal Employment Opportunity employer and are committed to creating an inclusive and diverse work environment.

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