Healthcare Support Specialist

1 week ago

Lakewood CO United States Optum Full time

$6,000 Sign-On Bonus Available for External Candidates

For individuals passionate about transforming the healthcare landscape, this is an exceptional opportunity. We are advancing beyond conventional care to implement health programs that span the entire continuum of care. Become part of our mission to Caring. Connecting. Growing together.

The Healthcare Support Specialist (HSS) plays a crucial role in executing patient-focused tasks under the guidance and oversight of a healthcare provider, RN, or LVN, ensuring safe and effective patient care. The HSS aids the clinician in minor medical and surgical interventions and carries out a wide range of clerical and administrative responsibilities associated with patient care assistance.

Key Responsibilities:

  • Demonstrate exemplary behavior and communication skills that reflect the organization's commitment to outstanding customer service, emphasizing quality care and concern for both internal and external clients.
  • Safeguard and manage patients' protected health information (PHI) in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
  • Anticipate the needs of the clinician and execute orders efficiently.
  • Monitor patients' arrival status and guide them from the waiting area to examination rooms, as well as to ancillary services when necessary.
  • Collect, document, and relay vital signs and other relevant patient information to the RN, LVN, or clinician.
  • Administer various medical procedures and medications as permitted by their certification.
  • Conduct phlebotomy, process laboratory specimens, and maintain accurate lab specimen logs as required.
  • Assist the clinician with procedures as requested.
  • Ensure thorough documentation of all procedures performed.
  • Maintain cleanliness and organization of examination and treatment areas, specimen processing locations, and medical equipment.
  • Complete or assist in the completion of necessary forms, tracking, and transport duties.

Employees will be acknowledged and rewarded for their contributions in an environment that challenges them while providing clear guidance on achieving success in their roles, along with opportunities for professional development.

Required Qualifications:

  • High School diploma or GED.
  • Completion of a Medical Assistant program or relevant experience.
  • BLS certification or willingness to obtain within 30 days of hire.
  • Access to reliable transportation for travel to client or patient locations within a designated area.
  • Ability to commute to patients' homes 2-3 days a week with a provider.

Preferred Qualifications:

  • 1+ years of experience in an outpatient care setting or military experience as a Medical Assistant/EMT.
  • Familiarity with Electronic Medical Records (EMR).
  • Experience in primary care or specialty areas such as pediatrics, pain management, cardiology, urology, orthopedics, oncology, senior care, OBGYN, or urgent care.
  • Bilingual proficiency in English and Spanish.
  • Willingness to travel to various clinic locations as needed.

Compensation: The hourly wage for this position ranges from $16.00 to $28.27, influenced by various factors including local labor markets, education, work experience, and certifications. The organization adheres to all applicable minimum wage laws. In addition to salary, a comprehensive benefits package is offered, including incentive and recognition programs, equity stock purchase options, and 401k contributions (subject to eligibility requirements).

Application Process: This position will remain open for a minimum of 2 business days or until a sufficient candidate pool is established. The job posting may be removed early due to a high volume of applicants.

At Optum, our mission is to assist individuals in leading healthier lives and enhancing the efficiency of the health system for everyone. We believe that every individual, regardless of race, gender, sexuality, age, location, or income, deserves the opportunity to achieve their healthiest life. We are dedicated to addressing health disparities and improving health outcomes, as reflected in our mission.

Diversity fosters a healthier environment: Optum is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum maintains a drug-free workplace. Candidates must pass a drug test prior to commencing employment.

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