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Healthcare Support Specialist

2 months ago

Lakewood CO United States Optum Full time

$6,000 Sign-On Bonus for External Candidates

For those passionate about shaping the future of healthcare, this is your chance. We are advancing beyond standard care to implement health programs that are integrated throughout the entire care continuum. Become part of our mission of Caring. Connecting. Growing together.

The Medical Assistant (MA) plays a vital role in delivering patient-centered care under the guidance and supervision of healthcare professionals, including clinicians, RNs, or LVNs. The MA assists in minor medical and surgical procedures and carries out a wide range of clerical and administrative tasks associated with patient care.

Key Responsibilities:

  • Demonstrate exemplary behavior and communication skills that reflect the company's dedication to outstanding customer service, ensuring quality care for both internal and external stakeholders.
  • Safeguard and manage patients' protected health information (PHI) in compliance with HIPAA regulations.
  • Anticipate the needs of clinicians and execute their directives efficiently.
  • Monitor patient arrival status and guide patients from waiting areas to examination rooms, as well as to ancillary services when necessary.
  • Collect, document, and relay vital signs and relevant patient information to RNs, LVNs, or clinicians.
  • Administer various medical procedures and medications as permitted by certification.
  • Conduct phlebotomy, process laboratory specimens, and maintain accurate logs of lab specimens.
  • Assist clinicians with procedures as requested.
  • Ensure meticulous documentation of all procedures performed.
  • Maintain cleanliness and organization of examination and treatment areas, specimen processing zones, and medical equipment.
  • Complete or assist in the completion of necessary forms, tracking, and transport duties.

Our organization values your contributions and recognizes your performance in an environment that will challenge you while providing clear guidance on how to excel in your role. Opportunities for development in other areas of interest are also available.

Required Qualifications:

  • High School diploma or GED.
  • Completion of a Medical Assistant program or relevant experience.
  • BLS certification or willingness to obtain within 30 days of hire.
  • Reliable transportation to facilitate travel to client or patient locations.
  • Ability to commute to patient homes a few days a week with a provider.

Preferred Qualifications:

  • At least 1 year of experience in an ambulatory care setting or military experience as a Medical Assistant/EMT.
  • Familiarity with Electronic Medical Records (EMR).
  • Experience in primary or specialty care, including pediatrics, pain management, cardiology, urology, orthopedics, oncology, senior care, OBGYN, or urgent care.
  • Bilingual in English and Spanish.
  • Willingness to travel to various clinic locations as required.

Compensation: The hourly wage for this position ranges from $16.00 to $28.27, based on various factors including local labor markets, education, work experience, and certifications. Our organization adheres to all applicable minimum wage laws. In addition to your salary, we offer a comprehensive benefits package, incentive programs, equity stock purchase options, and 401k contributions (subject to eligibility requirements).

Commitment to Diversity: Our mission is to help individuals lead healthier lives and improve the health system for everyone. We believe in equitable care that addresses health disparities and enhances health outcomes. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Workplace Policy: Our organization maintains a drug-free workplace. Candidates are required to pass a drug test prior to employment.