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Veteran Support Case Coordinator

2 months ago

Lawrence, Kansas, United States Volunteers of America of Massachusetts Full time

Position Overview: The Case Manager will engage with low-income and homeless veterans along with their families.

Employment Type: Full-time, Hybrid

Salary: $52,000 annually

About Us: Volunteers of America of Massachusetts (VOAMASS) is dedicated to providing essential services, support, and resources to individuals in need, helping them to rebuild their lives. Our integrated care teams are focused on addressing the comprehensive needs of each individual.

We are looking for Case Managers who are committed to uplifting Veterans and their families during challenging times.

As a Case Manager, you will play a vital role in enhancing the well-being and stability of Veterans and their families facing homelessness, housing instability, or living in community-based subsidized housing. Our initiatives are designed to empower individuals to achieve their goals and wellness through a Housing First, client-centered, trauma-informed approach. Within our Veteran service team, the Case Manager will significantly impact the lives of clients by fostering supportive relationships and linking Veterans to essential resources for securing or maintaining permanent housing. Responsibilities may include creating housing plans and budgets, conducting assessments, making referrals, and coordinating services with VA Medical Centers and various community organizations.

Key Responsibilities:

  • Manage a caseload of Veteran clients.
  • Formulate housing plans and budgets with clients, assisting in connecting Veterans to necessary resources for housing stability.
  • Support the enhancement of veteran household income and prepare families for independent housing maintenance and financial self-sufficiency in collaboration with our integrated services team.
  • Conduct assessments and facilitate service coordination/referrals with VA Medical Centers and other community organizations.
  • Assist households in applying for housing and subsidy programs, Veterans Administration benefits, Social Security, and other state/federal assistance.
  • Maintain consistent communication with Veteran households and community partners.
  • Identify and address barriers to permanent housing and conduct housing inspections for potential units.
  • Educate clients on fundamental tenant rights and responsibilities.
  • Engage in individual supervision, team meetings, program audits, training sessions, and other professional development opportunities.
  • Adhere to professional standards, ensuring all services are documented and client records are maintained accurately.

Qualifications:

  • BA/AA degree preferred; however, a minimum of 2 years of relevant experience in case management may be considered.
  • Familiarity with veteran issues, homelessness, and state & federal resources is highly desirable.
  • Proficiency in computer applications, particularly electronic health records, Microsoft Word, and Outlook is preferred.

Since its inception in 1934, VOAMASS has been a cornerstone in providing critical services to the community. From pioneering early residential treatment programs to leading advancements in mental health services, VOAMASS is committed to addressing our most pressing challenges.

Benefits for full-time employees, including the Case Manager, encompass:

  • Comprehensive health, vision, and dental insurance with significant employer contributions towards medical deductibles and co-pays.
  • Flexible spending accounts for healthcare, childcare, transit, and parking expenses.
  • 403(b) retirement plan with employer matching.
  • Access to a 24/7 nurse hotline for urgent health inquiries.
  • Employee assistance programs for family, stress management, legal concerns, and more.
  • Employer-paid long-term disability and life insurance.
  • Pet insurance options.
  • Tuition remission programs.
  • Loan forgiveness opportunities through the Public Service Loan Forgiveness (PSLF) program.
  • Generous vacation benefits starting at three weeks, increasing to four weeks after three years of service.
  • 14 paid holidays, exceeding industry standards.
  • Fitness and wellness reimbursement for gym memberships and related expenses.
  • Employee discount programs on various products and services.
  • Cash bonuses for referring qualified candidates for employment.

VOAMASS is an Equal Employment Opportunity employer, committed to diversity and inclusion in the workplace.