Evening Resident Support Associate
2 weeks ago
Company: FirstService Residential
Job Overview: This position is dedicated to providing exceptional assistance to residents by addressing their inquiries and needs. We seek a proactive, detail-oriented professional with outstanding customer service capabilities, effective communication skills, and strong organizational talents to ensure that residents receive the individualized attention they require.
Your Responsibilities:
- Assess and respond to residents' requests and questions
- Organize and prioritize messages
- Support residents in establishing accounts and coordinating with service providers
- Facilitate various services including dining, travel, and entertainment
- Anticipate and cater to residents' preferences to deliver customized services
- Plan and execute social events and activities
- Gather and analyze resident feedback to improve services
- Maintain confidentiality and protect the organization’s reputation
- Stay informed about industry developments and broaden professional connections
- Contribute to departmental objectives and seek opportunities for enhancement
- Ensure adherence to safety standards
- Perform additional duties as required
- High school diploma or equivalent; coursework in Business or Hospitality is advantageous
- At least five years of experience in the Hospitality sector
- Excellent written and verbal communication skills
- Proficient in Word, Excel, and email applications
- Knowledge of multiple languages is a plus
- Exceptional customer service and interpersonal skills
- Ability to lift 30 – 50 lbs
- Capability to stand for extended periods
- Ability to walk and navigate stairs
- Respond to visual and auditory signals
- React swiftly to emergencies
Compensation: $20 per hour
Schedule: Flexible hours, including overnight shifts from 11:00 pm to 7:00 am
Disclaimer: This job description outlines the general nature and requirements of the role. Management retains the right to modify schedules and assign additional responsibilities as necessary.
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