Evening Resident Support Associate

2 weeks ago


St Petersburg, United States FirstService Residential Full time
Job Title: Resident Services Coordinator
Company: FirstService Residential

Job Overview: This position is dedicated to providing exceptional assistance to residents by addressing their inquiries and needs. We seek a proactive, detail-oriented professional with outstanding customer service capabilities, effective communication skills, and strong organizational talents to ensure that residents receive the individualized attention they require.
Your Responsibilities:
  • Assess and respond to residents' requests and questions
  • Organize and prioritize messages
  • Support residents in establishing accounts and coordinating with service providers
  • Facilitate various services including dining, travel, and entertainment
  • Anticipate and cater to residents' preferences to deliver customized services
  • Plan and execute social events and activities
  • Gather and analyze resident feedback to improve services
  • Maintain confidentiality and protect the organization’s reputation
  • Stay informed about industry developments and broaden professional connections
  • Contribute to departmental objectives and seek opportunities for enhancement
  • Ensure adherence to safety standards
  • Perform additional duties as required
Skills and Qualifications:
  • High school diploma or equivalent; coursework in Business or Hospitality is advantageous
  • At least five years of experience in the Hospitality sector
  • Excellent written and verbal communication skills
  • Proficient in Word, Excel, and email applications
  • Knowledge of multiple languages is a plus
  • Exceptional customer service and interpersonal skills
Physical Requirements:
  • Ability to lift 30 – 50 lbs
  • Capability to stand for extended periods
  • Ability to walk and navigate stairs
  • Respond to visual and auditory signals
  • React swiftly to emergencies
What We Offer: Part-time non-exempt employees are eligible for dental, vision, and pet insurance benefits.
Compensation: $20 per hour
Schedule: Flexible hours, including overnight shifts from 11:00 pm to 7:00 am
Disclaimer: This job description outlines the general nature and requirements of the role. Management retains the right to modify schedules and assign additional responsibilities as necessary.

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