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Overnight Resident Services Specialist

2 months ago

St Petersburg, United States FirstService Residential Full time
Job Title: Resident Services Coordinator
Company: FirstService Residential

Job Overview:In this position, you will play a crucial role in providing assistance to residents by delivering essential information and services. We seek a proactive, detail-oriented professional with exceptional customer service skills, strong communication abilities, and excellent organizational capabilities to ensure that residents receive the tailored service they expect.
Your Responsibilities:
  • Assess and respond to residents' inquiries and needs
  • Manage and prioritize communications
  • Support residents in establishing accounts and coordinating with service providers
  • Organize various services, including dining, travel, and entertainment
  • Anticipate and cater to residents' preferences to provide customized services
  • Plan and facilitate social events and activities
  • Gather and analyze resident feedback to improve service offerings
  • Maintain confidentiality and uphold the integrity of the organization
  • Stay informed about industry developments and expand your professional network
  • Contribute to departmental objectives and seek opportunities to enhance value
  • Ensure adherence to safety protocols
  • Perform additional duties as required
Skills and Qualifications:
  • High school diploma or equivalent; coursework in Business or Hospitality is advantageous
  • At least five years of experience in the Hospitality sector
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Word, Excel, and email platforms
  • Knowledge of multiple languages is a plus
  • Exceptional customer service and interpersonal skills
Physical Requirements:
  • Ability to lift weights between 30 – 50 lbs
  • Capability to stand for prolonged periods
  • Ability to walk and navigate stairs
  • Respond to visual and auditory alerts
  • React swiftly to emergency situations
What We Offer:Part-time non-exempt associates may qualify for dental, vision, and pet insurance benefits.
Compensation: $20 per hour
Schedule: Flexible hours, including overnight shifts from 11:00 pm to 7:00 am
Disclaimer:This job description outlines the general nature and requirements of the role. Management reserves the right to modify schedules and assign additional responsibilities as necessary.