Waitstaff - The Springs Resort

4 weeks ago


Pagosa Springs, Colorado, United States The Springs Resort Full time
Job Summary

We are seeking a skilled Waitstaff to join our team at The Springs Resort, a luxury destination renowned for its 25 naturally hot therapeutic mineral pools. As a Waitstaff, you will provide exceptional service to our guests, ensuring a memorable dining experience in a beautiful and serene setting.

Key Responsibilities
  • Greet and seat guests in a friendly and professional manner, presenting menus and specials.
  • Take guest orders accurately and efficiently, providing recommendations and answering questions about menu items.
  • Serve food and beverages promptly, ensuring presentation and quality meet resort standards.
  • Monitor guest needs throughout their dining experience, checking in periodically to ensure satisfaction.
  • Handle any guest inquiries, concerns, or complaints with a positive attitude, escalating issues to management when necessary.
  • Collaborate with kitchen staff to ensure timely and accurate order delivery.
  • Maintain cleanliness and organization of the dining area, including setting and clearing tables, and preparing for the next guests.
  • Assist with restocking supplies and managing inventory as needed, including condiments and utensils.
  • Follow all safety and sanitation guidelines to ensure a clean and safe dining environment.
  • Participate in team meetings and training sessions to stay informed about menu changes, promotions, and service standards.
Requirements
  • High school diploma or equivalent preferred; formal training in hospitality or food service is a plus.
  • 1-2 years of experience in a waitstaff or food service role preferred.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and team members.
  • Strong attention to detail, ensuring accuracy in order taking and service delivery.
  • Ability to multitask and work efficiently in a busy environment, maintaining composure under pressure.
  • Knowledge of food and beverage pairings and menu items is preferred.
  • Must be able to travel to The Springs Resort & Spa.
Benefits
  • Free rentals for ski equipment, tubes, kayaks, paddle boards, discounts on rafting and Hot Air Balloon rental discounts.
  • Free professional theater tickets.
  • $300 Experiential Fund (only for Full time).
  • $200 housing stipend (only for full time).
  • Soaking, bring up to 8 friends or family.
  • Local shopping discounts.
  • Food discounts, 30% on Wednesdays and 20% on other days.
  • Extra income on guest shout outs.
  • The ability to get hotel discounts in Texas. We own and manage hotels in Houston and San Antonio.

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