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Retail Store Manager

2 months ago

Aspen, Colorado, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and experienced Retail Assistant Manager to join our team at FedEx Office. As a key member of our store management team, you will be responsible for leading a store business unit, focusing on creating a consistent and positive customer experience. You will assist in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. In the absence of the Store Manager, you will be required to perform all functions normally performed by the team member.

Key Responsibilities
  • Customer Experience: Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
  • Team Management: Evaluates the efficiency and productivity of team members in creating positive customer experiences.
  • Conflict Resolution: If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
  • Store Environment: Creates a customer-focused environment in all areas of the store (production, retail, self-service, and shipping) and monitors the store ensuring a clean and professional environment.
  • Process Improvement: Establishes and manages a process for customer flow in the store to improve service experience ensuring customers' needs are met quickly and quality products are delivered.
  • Training and Development: Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
  • Recruitment and Hiring: Interviews job applicants, complies with all company hiring policies, and assists Store Manager with the hiring of team members.
  • Performance Management: Coaches, counsels, and provides feedback to team members on their performance and to ensure adherence to company policies and standards.
  • Communication: Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed.
  • Shipping and Logistics: Oversees shipping-related services and activities.
  • Administrative Duties: Assists Store Manager in review and transmission of payroll and daily close-out of POS, performs all other administrative duties as needed or requested, including scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering, and receiving supplies and inventory controls.
Requirements
  • Education: High School diploma or equivalent education.
  • Experience: 1+ year of related experience, prior supervisory experience preferred.
Essential Functions
  • Physical Demands: Ability to stand during entire shift, excluding meal and rest periods.
  • Physical Abilities: Ability to move and lift 55 pounds.
  • Communication Skills: Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
  • Work Environment: Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
  • Attention and Concentration: Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
  • Supervision: Ability, on a consistent basis, to work with minimal supervision.
  • Attendance: Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business.