Customer Service Lead

4 weeks ago


Aspen, Colorado, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Lead to join our team at FedEx Office. As a key member of our retail store team, you will be responsible for providing exceptional customer service, managing store operations, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service to all customers, ensuring a positive and memorable experience
  • Manage store operations, including inventory management, cash handling, and customer transactions
  • Drive sales growth through consultative selling and upselling
  • Lead and motivate store team members to achieve sales and customer service goals
  • Collaborate with store management to achieve business objectives and improve store performance
Requirements
  • High school diploma or equivalent required
  • 2+ years of retail or customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
What We Offer
  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Benefits package, including health, dental, and vision insurance
  • Tuition reimbursement and education assistance


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