Retail Sales Associate

4 weeks ago

Aspen, Colorado, United States Aspen Skiing Company Full time
Job Overview

Aspen Skiing Company is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. In this role, you will be responsible for providing exceptional customer service, ensuring a fun and memorable shopping experience for our guests.

Key Responsibilities:

  • Develop solutions for customers by listening to their needs and recommending the appropriate products.
  • Greets customers promptly and determines needs quickly.
  • Possesses detailed knowledge of product benefits and features.
  • Demonstrates product uses and operation and provides details about merchandise specifications, maintenance, care, delivery, and warranties.
  • Answers questions about merchandise, the store, Aspen Skiing Company products and services, and the resort.
  • Keeps clientele informed by notifying them of sales and future merchandise of potential interest.
  • Utilizes the company's POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, provide change and receipts.
  • Obtains merchandise requested by customer or receives merchandise selected by customer and wraps or bags merchandise for customers.
  • Counts and balances tills.
  • Maintains a clean work environment through folding merchandise on the retail floor and stockrooms. Cleans dressing rooms of hangers and tags, and puts merchandise back in proper place after each use of the dressing room and cleans shelves, counters, fixtures or tables and helps with opening and closing cleaning duties.
  • Collaborates with other team members to keep the sales floor area clean and organized at all times.
  • Stocks shelves, counters, fixtures or tables with merchandise.
  • Assists in maintaining the back stock room.
  • Identifies and monitors security issues and notifies management. Helps prevent loss and theft of cash and inventory.
  • Other duties and responsibilities as assigned.

Requirements:

  • Knowledge of United States currency required.
  • Computer proficiency required.
  • Written and speaking fluency in English required.
  • High School diploma or equivalent preferred, but not required.
  • Previous customer service or retail sales experience preferred, but not required.
  • Bi-lingual language skills (Spanish, Portuguese, French or others) preferred.

Work Environment and Physical Demands:

Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required. Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces. Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50).

Benefits:

This position is classified as a seasonal full-time position eligible for the following benefits: Paid Time Off Programs, Paid Leave Programs, Employee Ski Pass, and other company perks.

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