Server Representative

4 days ago


Wilmington, Delaware, United States Limestone BBQ and Bourbon Full time
Job Summary

We are seeking a highly motivated and customer-focused Server Representative to join our team at Limestone BBQ and Bourbon. As a Server Representative, you will be responsible for delivering exceptional dining experiences to our guests, ensuring their needs are met, and creating a memorable experience.

Key Responsibilities
  • Provide a warm welcome to guests upon arrival and engage in conversation to build rapport.
  • Be knowledgeable about food and beverage options and present them in an informational, friendly, and enthusiastic manner.
  • Provide a unique, personalized experience to guests through personal connections and genuine interactions, while maintaining a professional demeanor.
  • Inform guests of specials and/or promotions, answer questions pertaining to the food and beverage menus, and be prepared to make suggestions when asked.
  • Correctly enter orders into the Point of Sale system for transmittal to kitchen staff and in proper sequence and appropriate charges.
  • Check guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages.
  • Check with guests to ensure they are enjoying their meals and take corrective action to ensure guest satisfaction.
  • Practice safe food and bag handling and cleanliness at all times.
  • Follow steps of service and other company standards.
  • Address guest concerns and inform Managers as needed.
  • Encourage contactless payment in brands where it is available or collect and accurately process guest payments by handling money, making necessary changes, and processing credit card transactions.
  • Bus tables and ensure table is guest ready for next guest.
  • Perform shift change and/or opening or closing duties.
  • Other duties as assigned by supervisor.
Requirements
  • Superior customer service and hospitality skills.
  • Knowledgeable of proper sanitation, food safety, and security procedures.
  • The confidence and ability to connect with guests.
  • Skill in time management and organization with excellent attention to detail.
  • Ability to take direction and execute team and company objectives.
  • Basic knowledge of Point of Sale systems.
  • Conflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve.
  • Ability to follow specific service time and guidelines while engaging guests and customizing their experience.
  • Ability to maintain a high degree of pace and intensity for an extended period of time.
  • Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts.
What We Offer
  • Competitive pay.
  • Discounted meals.
  • Tuition Reimbursement.
  • Benefits and PTO (based on meeting hours minimum).


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