Head Food Service Associate

2 weeks ago


Wilmington, North Carolina, United States ASM Global Full time

Position: Lead Server

Department: Food and Beverage

Reports To: Food and Beverage Manager

FLSA Status: Part-time/Hourly/Non-exempt

Overview

The Lead Server plays a crucial role in delivering exceptional catering services to guests, ensuring their satisfaction and loyalty.

Key Responsibilities

Pre-Event Responsibilities

  • Participate in pre-event meetings to discuss event specifics.
  • Assist in the arrangement and setup of event spaces as required.
  • Prepare tables with designated place settings as directed.
  • Support various side tasks, including cleaning and replenishing condiment containers, gathering banquet supplies, and preparing garnishes and beverages.

Event Service Responsibilities

  • Deliver friendly and professional service to guests.
  • Help maintain service schedules and communicate any issues to the Manager.
  • Stay at assigned service stations and execute duties as per the event requirements.
  • Report guest feedback and concerns to the Banquet Captain or Food and Beverage Manager.

Post-Event Responsibilities

  • Disassemble tables and banquet equipment after events.
  • Clean and return serving items to their designated storage.
  • Monitor food and beverage consumption as necessary.

Additional Responsibilities

  • Assist in inventory counts for beverages.
  • Support the Beverage Captain as needed.
  • Ensure cleanliness and organization in both front and back of house areas.
  • Guide and assist temporary staff assigned to events.
  • Perform other assigned tasks as necessary.
  • Report to work in the appropriate uniform and adhere to grooming standards.

Supervisory Responsibilities

This role does not involve supervisory duties but may receive guidance from Banquet Captains.

Qualifications

To excel in this position, candidates must demonstrate the ability to fulfill essential duties effectively. The following qualifications are necessary:

  • High School Diploma or GED.
  • A minimum of 2 years of experience in a food and beverage setting with direct customer interaction.
  • Familiarity with catering services and relevant terminology.

Skills and Abilities

  • Ability to collaborate effectively with team members.
  • Strong customer service skills.
  • Capability to follow instructions promptly.
  • Attention to detail.
  • Ability to thrive in a fast-paced environment.

Other Qualifications

  • Availability to work irregular hours, including evenings and weekends.
  • Willingness to obtain ServSafe Food Handler Certification within six months of employment.

Physical Requirements

The physical demands outlined here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, employees are regularly required to move throughout the facility, walk, bend, reach, and handle items; stand for extended periods during events; hear clearly; perform tasks requiring repetitive hand-eye coordination; lift up to 25 pounds overhead for short durations; lift up to 40 pounds; and visually distinguish objects at varying distances. This role may involve working indoors or outdoors based on event needs.



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