Automotive Service Advisor
3 days ago
We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the growth of our organization.
Key Responsibilities- Customer Engagement: Serve as the first point of contact for customers, engaging them, scheduling appointments, building trust, and understanding their needs.
- Service Delivery: Provide expert product and service knowledge, communicate processes and timelines, and sell parts and services that meet customer expectations.
- Work Order and Register Transactions: Organize and manage work orders and register transactions, ensuring accuracy and efficiency.
- Facility Maintenance: Assist with facility maintenance, including cleaning, organization, and safety procedures.
- Customer Care: Provide exceptional customer service, resolving issues and complaints in a timely and professional manner.
- Service and Repair: Conduct routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
- Safety Procedures: Implement and execute safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
- Team Collaboration: Partner with management and colleagues to achieve team goals, maintain a safe and healthy work environment, and ensure compliance with company policies and procedures.
- Education: High school diploma or equivalent required.
- Experience: One year of related experience in the automotive service environment.
- Skills: Strong verbal communication skills, strong customer service skills, ability to work Days, Nights, Weekends, Holidays.
- Physical Demands: Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
We offer a competitive compensation package, including medical, dental, and vision benefits, retirement plan, and PTO. We are an equal opportunity employer and welcome applications from all qualified candidates.
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