Customer Service Advisor

1 week ago


Colorado Springs, Colorado, United States USAA Full time
About the Role

USAA is seeking a highly skilled and dedicated Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service to our members through various channels, including phone, email, and chat.
  • Answer questions and resolve issues related to our insurance products and services.
  • Work collaboratively with other teams to ensure seamless customer experience.
  • Stay up-to-date with product knowledge and regulatory requirements.
  • Meet or exceed performance metrics and quality standards.
Requirements
  • High school diploma or equivalent required.
  • 1 year of customer service experience in insurance or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • USAA is an equal opportunity employer and welcomes applications from diverse candidates.
What We Offer

USAA offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to creating a work environment that is inclusive, supportive, and empowering.



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