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Poolside Guest Service Associate

2 months ago


Colorado Springs, Colorado, United States of the Gods Resort Full time

Position Overview: As a vital member of our team, the Pool Server is responsible for delivering exceptional service to guests while maintaining a welcoming atmosphere at the pool area.

Key Responsibilities:

  1. Adhere to the assigned work schedule and communicate any necessary changes to management ahead of time.
  2. Arrive at work in a neat, professional uniform, ensuring a polished appearance.
  3. Proactively greet guests with warmth and friendliness, creating a positive first impression.
  4. Possess comprehensive knowledge of food and beverage offerings to assist guests effectively.
  5. Encourage guests to explore premium options and enhancements to elevate their experience.
  6. Complete all required training to enhance service knowledge and skills.
  7. Provide thoughtful recommendations based on guest preferences.
  8. Maintain service standards in the designated section of the pool deck as directed by supervisors.
  9. Accurately record and process orders using the point-of-sale system in a timely manner.
  10. Ensure prompt and correct delivery of food and beverage orders to guests.
  11. Provide all necessary condiments, utensils, and garnishes as requested by guests.
  12. Follow safety and sanitation protocols when handling food and beverages.
  13. Prepare both alcoholic and non-alcoholic beverages according to established recipes to ensure consistency.
  14. Maintain cleanliness and organization of the work area throughout the shift.
  15. Complete assigned cleaning and stocking tasks thoroughly.
  16. Be knowledgeable about all resort services and hours of operation.
  17. Deliver service that embodies our brand's commitment to excellence.
  18. Foster effective communication across departments to enhance teamwork.
  19. Participate in additional training as required.
  20. Assist with cleaning and organizing tasks as assigned.
  21. Maintain the functionality and cleanliness of kitchen equipment.
  22. Notify management of product needs and ensure proper rotation of stock.
  23. Prepare and label all condiments and food items accurately.
  24. Stay informed about current promotions and specials.
  25. Ensure all used kitchen items are cleaned and organized.
  26. Keep supervisors informed of any significant issues that arise.
  27. Maintain accurate cash reports at the end of each shift.
  28. Understand the functions of various departments within the resort.
  29. Effectively communicate the location of services and departments when needed.
  30. Be flexible with scheduling, including weekends and holidays as required.
  31. Greet every guest with a positive attitude and uphold service standards.
  32. Provide service that is enriching and aligns with our brand values.
  33. Embrace wellness and our core virtues in all interactions.
  34. Support the resort's mission and values in every aspect of the role.
  35. Empower yourself to resolve issues proactively.
  36. Bid farewell to guests in a courteous manner.
  37. Utilize feedback to improve service through our established model.
  38. Maintain a professional demeanor and focus on guest satisfaction.
  39. Comply with all company policies and safety guidelines.
  40. Perform additional duties as assigned by management.
  41. Collaborate positively with other departments, offering assistance as needed.
  42. Carefully use equipment and maintain a tidy work environment.

Qualifications:

  • Basic math skills are essential.
  • Familiarity with food presentation and handling is preferred.
  • Strong customer service skills are required.
  • Ability to communicate effectively in writing.
  • Basic computer skills are necessary.

Education and Experience:

  • High School diploma or GED equivalent.
  • Experience in food and beverage service is preferred.
  • Must be at least 18 years old.
  • A minimum of 6 months experience in the service industry is required.