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Poolside Guest Service Associate
2 months ago
Position Overview: As a vital member of our team, the Pool Server is responsible for delivering exceptional service to guests while maintaining a welcoming atmosphere at the pool area.
Key Responsibilities:
- Adhere to the assigned work schedule and communicate any necessary changes to management ahead of time.
- Arrive at work in a neat, professional uniform, ensuring a polished appearance.
- Proactively greet guests with warmth and friendliness, creating a positive first impression.
- Possess comprehensive knowledge of food and beverage offerings to assist guests effectively.
- Encourage guests to explore premium options and enhancements to elevate their experience.
- Complete all required training to enhance service knowledge and skills.
- Provide thoughtful recommendations based on guest preferences.
- Maintain service standards in the designated section of the pool deck as directed by supervisors.
- Accurately record and process orders using the point-of-sale system in a timely manner.
- Ensure prompt and correct delivery of food and beverage orders to guests.
- Provide all necessary condiments, utensils, and garnishes as requested by guests.
- Follow safety and sanitation protocols when handling food and beverages.
- Prepare both alcoholic and non-alcoholic beverages according to established recipes to ensure consistency.
- Maintain cleanliness and organization of the work area throughout the shift.
- Complete assigned cleaning and stocking tasks thoroughly.
- Be knowledgeable about all resort services and hours of operation.
- Deliver service that embodies our brand's commitment to excellence.
- Foster effective communication across departments to enhance teamwork.
- Participate in additional training as required.
- Assist with cleaning and organizing tasks as assigned.
- Maintain the functionality and cleanliness of kitchen equipment.
- Notify management of product needs and ensure proper rotation of stock.
- Prepare and label all condiments and food items accurately.
- Stay informed about current promotions and specials.
- Ensure all used kitchen items are cleaned and organized.
- Keep supervisors informed of any significant issues that arise.
- Maintain accurate cash reports at the end of each shift.
- Understand the functions of various departments within the resort.
- Effectively communicate the location of services and departments when needed.
- Be flexible with scheduling, including weekends and holidays as required.
- Greet every guest with a positive attitude and uphold service standards.
- Provide service that is enriching and aligns with our brand values.
- Embrace wellness and our core virtues in all interactions.
- Support the resort's mission and values in every aspect of the role.
- Empower yourself to resolve issues proactively.
- Bid farewell to guests in a courteous manner.
- Utilize feedback to improve service through our established model.
- Maintain a professional demeanor and focus on guest satisfaction.
- Comply with all company policies and safety guidelines.
- Perform additional duties as assigned by management.
- Collaborate positively with other departments, offering assistance as needed.
- Carefully use equipment and maintain a tidy work environment.
Qualifications:
- Basic math skills are essential.
- Familiarity with food presentation and handling is preferred.
- Strong customer service skills are required.
- Ability to communicate effectively in writing.
- Basic computer skills are necessary.
Education and Experience:
- High School diploma or GED equivalent.
- Experience in food and beverage service is preferred.
- Must be at least 18 years old.
- A minimum of 6 months experience in the service industry is required.