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Customer Success Advocate

2 months ago

Anaheim, California, United States Visionary Marketing CA Full time
Job Overview

At Visionary Marketing CA, we're seeking a highly skilled Customer Success Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences, building strong relationships, and driving business growth.

Key Responsibilities
  • Customer Engagement: Provide personalized product and service information to customers, addressing their needs and concerns in a timely and professional manner.
  • Relationship Building: Develop and maintain strong relationships with new and existing customers, ensuring complete satisfaction throughout the entire experience.
  • Feedback and Improvement: Collect and relay customer feedback to upper management, driving improvements to our products, services, and sign-up process.
  • Team Collaboration: Participate in daily meetings and training sessions to stay up-to-date on product knowledge, customer service tactics, and available promotions.
Requirements
  • Experience: 1-3 years of successful sales, customer service, cold-calling, or client relations experience.
  • Skillset: Solution-oriented mindset, excellent presentation, negotiation, and verbal communication abilities, independent and self-motivated, with outstanding time management, prioritization, and organization skills.

What We Offer: A dynamic work environment, opportunities for growth and development, and a chance to make a real impact on our customers' experiences.

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