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Customer Service Representative

2 months ago


Doylestown, United States Fred Beans Management Company Inc Full time

Job Summary:

Fred Beans Management Company Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound and outbound calls, ensuring a positive experience and building strong relationships.

Key Responsibilities:

  • Process incoming service calls in a timely and efficient manner, addressing customer inquiries and concerns.
  • Maintain accurate and up-to-date customer information in our database, ensuring seamless communication and follow-up.
  • Meet and exceed daily, weekly, and monthly call volume and quality standards, demonstrating a commitment to excellence.
  • Direct customer calls to the appropriate department or team member as needed, ensuring seamless issue resolution.
  • Work collaboratively with our team to achieve shared goals and objectives, fostering a positive and supportive work environment.

What We Offer:

  • A comprehensive training program to equip you with the skills and knowledge needed to succeed in this role.
  • A competitive compensation package, including benefits and incentives.
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A range of employee perks and discounts, including access to exclusive deals and promotions.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.