Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Penn Community Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing transactions, and promoting Bank products and services.
Key Responsibilities
- Process customer transactions accurately and efficiently, ensuring all required forms are completed properly.
- Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
- Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services.
- Open personal and business accounts using a Bank computer system and other related third party systems.
- Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns.
- Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
- Provide outstanding customer service while exhibiting a professional demeanor at all times.
- Utilize the customer relationship management system to document customer conversations and send referrals to other departments.
Requirements
- High School diploma or equivalent required.
- Previous banking experience preferred.
Working Conditions
Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday Saturday) with operational hours depending on branch location.
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