Customer Service Representative

3 weeks ago


Doylestown, United States Penn Community Bank Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Penn Community Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing transactions, and promoting Bank products and services.

Key Responsibilities

  • Process customer transactions accurately and efficiently, ensuring all required forms are completed properly.
  • Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
  • Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services.
  • Open personal and business accounts using a Bank computer system and other related third party systems.
  • Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns.
  • Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
  • Provide outstanding customer service while exhibiting a professional demeanor at all times.
  • Utilize the customer relationship management system to document customer conversations and send referrals to other departments.

Requirements

  • High School diploma or equivalent required.
  • Previous banking experience preferred.

Working Conditions

Traditional office environment with no unusual work conditions; the branch maintains six day a week operations (Monday Saturday) with operational hours depending on branch location.



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