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Customer Service Representative

1 month ago

Doylestown, United States DRIPBaR Bucks Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Sales Associate at DRIPBaR Bucks. As the face of our organization, you will be responsible for managing client communications, welcoming clients, and introducing our services to walk-ins.

Key Responsibilities:

  • Manage office communications, including phone calls, emails, and traditional mail.
  • Collaborate with others to plan local events and initiatives.
  • Schedule and manage clients and booking medical consultations when required.
  • Ensure all Front Desk systems and processes are adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls.
  • Learn the IV drip services and offer suggestions for IVs or supplements based on client needs.
  • Ensure a consistent sales effort is maintained by following up with new sales leads and previous customers with offers for services.
  • Maintain and grow the total membership base and oversee all aspects of the membership sales process.
  • Increase sales conversion rate and achieve client retention goals.
  • Drive client referral program.
  • Maintain social media sites and post regularly.
  • Maintain top-notch cleanliness, appearance, and organization of the DRIPBaR and supply inventory.
  • Manage and oversee all day-to-day operations and overall store performance.

Requirements:

  • 2+ years of proven sales experience.
  • Outstanding customer service, communication, organizational, social, and written skills.
  • Exceptional communication and social skills.
  • Leadership and management skills to create a positive, successful environment for staff and clients.
  • Highly organized with the ability to prioritize and multitask.
  • Computer proficiency with MS Office programs: bonus – Zenoti familiarity.