Customer Service Representative
3 days ago
Job Summary: We are seeking a highly skilled and customer-focused Floating Customer Service Representative to join our team at Penn Community Bank. As a key member of our banking team, you will be responsible for providing exceptional customer service, promoting Bank products and services, and ensuring a positive customer experience.
Key Responsibilities:
- Process customer transactions accurately and efficiently, ensuring all required forms are completed properly.
- Assist customers with complex customer service issues and questions, coordinating with all areas of the organization to provide timely resolution to all customer requests.
- Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services.
- Open personal and business accounts using a Bank computer system and other related third-party systems.
- Participate in new customer relationship onboarding calls and prescribed network-wide outbound call campaigns.
- Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
- Provide outstanding customer service while exhibiting a professional demeanor at all times.
- Utilize the customer relationship management system to document customer conversations and send referrals to other departments.
Requirements:
- High School diploma or equivalent required; Associates or Bachelors degree preferred.
- Previous banking experience preferred.
Equal Employment Opportunity: Penn Community Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and empowered to succeed.
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