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Operations Manager for Market Center

2 months ago

Braselton, Georgia, United States Keller Williams Realty Atlanta Partners Barrow Jackson Full time
Job Overview

Position: Operations Manager for Market Center at Keller Williams Realty Atlanta Partners

Keller Williams Realty Atlanta Partners is seeking a dedicated and proactive leader to manage our office operations. We are looking for an enthusiastic individual with exceptional customer service skills, strong organizational capabilities, and a meticulous eye for detail. This position requires a solid background in operational management, a commitment to servant leadership, and a genuine interest in ongoing personal and professional development.

Your Role:

As the Operations Manager for the Market Center, you will be instrumental in enhancing our office's operational efficiency and overall success. Your excellent communication abilities will enable you to lead effectively and inspire both your team and agents. Proficiency in technology and tools such as Excel is essential for optimizing processes and keeping pace with industry advancements.

Our Team Culture:

Join a vibrant team that values adaptability and embraces change. We prioritize the needs of our agents, and your dedication to resolving challenges swiftly will empower them to concentrate on their primary responsibilities. With a positive outlook and an ability to foresee needs, you will foster a proactive environment that promotes well-being and a shared focus on the growth of the company.

Collaborative Work Environment:

We emphasize approachability, accessibility, and alignment with our core values. In your capacity as Operations Manager, you will cultivate a supportive and cooperative atmosphere that encourages excellence among all team members.

Key Responsibilities:
  • Oversee all financial functions on-site, including managing earnest money deposits, commissions, accounts receivable reviews, and direct communication with agents.
  • Ensure timely updates in relevant systems for agent splits and onboarding of new coaching agents.
  • Manage accounts payable invoices, credit card receipts, and complete daily regional conversations.
  • Conduct regular updates for the Multiple Listing Service (MLS).
  • Provide comprehensive agent services, including onboarding, technology setup, virtual training sessions, and presentations at monthly meetings.
  • Maintain office technology, social media presence, and manage licensing and MLS board status.
  • Participate in regional meetings, update operational commands, and implement strategies for agent retention.
  • Handle office management duties such as payroll, employee onboarding, and maintaining office systems.
  • Engage in discussions about growth initiatives, develop projections, communicate actual performance metrics, and enhance the Market Center's value proposition.
  • Establish systems for associates' goals, document meeting minutes, and provide guidance on business development fundamentals.
  • Lead support systems, manage the procurement and upkeep of office equipment, document meeting minutes, and conduct follow-up calls for retention.
Qualifications:
  • A Bachelor's degree in Business Administration or a related field is preferred.
  • Prior experience in operations and accounting within the real estate sector is essential.
  • Proficiency in using technology tools relevant to the industry is required.
  • Strong communication and interpersonal skills are necessary for building relationships with agents and team members.
  • Attention to detail and exceptional organizational skills are crucial for managing multiple tasks efficiently.
  • Leadership qualities, including the ability to motivate and empower team members, are key for this role.
  • Familiarity with office management and payroll processes is essential for smooth operations.
  • Analytical skills are needed to review accounts receivable and communicate directly with agents regarding financial matters.
  • Being tech-savvy and willing to provide training to agents on industry advancements is important.
  • Ability to support new agent onboarding and conduct personalized sessions for technology setup is required.
  • Experience with social media platforms for maintaining office technology and engaging with the community is beneficial.
  • A customer-focused approach aimed at delivering excellent service to agents and clients is expected.
  • Knowledge of MLS updates and licensing requirements for agents is necessary.
  • An entrepreneurial mindset that seeks opportunities for process enhancement and market center growth is valued.
  • A positive attitude and a passion for fostering a collaborative and motivated work environment are essential qualities for this role.
About Keller Williams Realty Atlanta Partners Barrow Jackson

Keller Williams Realty Atlanta Partners Barrow Jackson is a premier real estate firm committed to delivering outstanding service and support to clients. We pride ourselves on our dedication to excellence, innovation, and community engagement. Our team of skilled professionals is passionate about helping clients achieve their real estate objectives, whether buying, selling, or investing. We believe in creating a collaborative and dynamic work environment that promotes both personal and professional growth.