Market Center Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Market Center Operations Manager to join our team at Keller Williams Realty Atlanta Partners Barrow Jackson. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our office, ensuring seamless execution of our business operations, and providing exceptional support to our agents and clients.
Key Responsibilities:- Oversee all accounting functions, including handling EMDs, commissions, AR review, and direct communication with agents.
- Ensure accurate updates in Win-more and Z to C for agent splits and new coaching agents.
- Manage AP invoices, CC receipts, and complete daily 4 conversations for the region.
- Conduct monthly and quarterly MLS updates.
- Provide agent services such as onboarding, tech setup, virtual tech classes, and monthly office meeting presentations.
- Maintain office tech, social media platforms, and renew licenses and MLS board status.
- Attend KWAP and regional meetings, update Command MC, and implement Smartplans for agent retention.
- Handle office management tasks like payroll, employee setup, office systems maintenance, and office functions setup.
- Engage in growth initiative conversations, construct projections, communicate actual numbers, and build the Market Center's value package.
- Establish systems for associates' CGI goals, take minutes in ALC meetings, and consult on business-building fundamentals.
- Lead support systems, oversee purchasing and maintenance of office equipment, record meeting minutes, and conduct retention care calls.
- A Bachelor's degree in Business Administration or a related field is preferred.
- Previous experience in operations and accounting within the real estate industry is essential.
- Proficiency in utilizing KW Tech tools such as Command, Docusign, and Showing-time is required.
- Excellent communication and interpersonal skills are necessary to establish strong relationships with agents and team members.
- Attention to detail and strong organizational skills are vital for efficiently managing multiple tasks and projects.
- Leadership qualities, including the ability to motivate and empower team members, are key for this role.
- Familiarity with office management and payroll procedures to ensure smooth day-to-day operations is a must.
- Strong analytical skills are needed to review AR, make care calls regarding balances, and communicate directly with agents about commissions and escrow availability.
- Being tech-savvy and willing to provide tech classes to agents to keep them updated on industry advancements is important.
- Ability to support new agent onboarding and conduct one-on-one sessions to set up KW Tech tools and other essential systems is required.
- Proficiency in using social media platforms like Facebook for maintaining office tech and engaging with the real estate community is beneficial.
- A customer-centric approach focused on delivering excellent service to agents and clients is expected.
- Familiarity with MLS updates and licensing services for agents to ensure compliance and smooth transactions is necessary.
- An entrepreneurial mindset that seeks opportunities to enhance processes and support market center growth is valued.
- A positive attitude and a passion for fostering a collaborative and motivated work environment are essential qualities for this role.
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