Process Engineering Specialist

1 month ago

Readington, New Jersey, United States CHUBB Full time

Job Summary:

The Process Engineering Specialist role at Chubb combines insurance business knowledge, process examination, and data analysis to suggest and implement improvement initiatives across PRS. This role requires a process-driven, analytical, communication, coaching, and technical professional to identify, define, and implement process reengineering, automation, and future state transformation use cases.

Key Responsibilities:

  • Conduct discovery, document current state processes, and identify areas of significant opportunity throughout PRS teams.
  • Leverage analysis, feedback channels, and process metrics to identify areas of improvement that drive simplified products, create repeatable processes, streamline/simplify systems, improve the customer experience, and reduce issues and pain points.
  • Create business process documentation (mapping, job-aids, to understand process steps, interdependencies, and applications used to complete transactions.
  • Develop and present continuous improvement initiatives to stakeholders and business leaders that are compelling, motivate, drive change, create value, and drive buy-in.
  • Coordinate with the process engineering team, business owners, IT development teams, and other relevant stakeholders to define requirements, design, develop, test, and deploy solutions as needed.
  • Support implementation and change management of solutions within the business; Communicate project status, issues, and risks to internal and external teams on a regular basis.
  • Foster strong relationships with Sales, Underwriting, Operations, and Claim's functions to collect stakeholder input and ensure the adoption of optimized business processes.
  • Assist with establishing consistent standards and practices within the Process Engineering team and across PRS.

Core Competencies:

  • Process orientation with strong attention to detail
  • Analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options.
  • Clear understanding of root cause analysis and ability to suggest resolutions.
  • Ability to multi-task in a fast-paced environment, balancing competing priorities yet appropriately assertive in accomplishing the task at hand.
  • Solid capability to execute tasks with quality, within deadlines and a positive impact on customer experience.
  • Ability to think in an unexpected way and come up with creative solutions.
  • Robust communications/presentation skills, verbal and written.
  • Ability to influence at multiple levels on relevant issues and challenges to secure buy-in.
  • Possess learning agility; quickly grasp new concepts and emerging technology, proactively seeks out learning and continuously expands expertise.
  • Self-motivated, results-driven, and well-organized

Education and Experience:

  • Bachelor's degree and 5+ years of experience in the financial services industry
  • Personal Lines insurance experience is a plus
  • Certified Six Sigma Green Belt, Yellow Belt, Lean, Change Management or equivalent training/certification.
  • Management consulting experience or experience leading or participating in process discovery, process analysis, process design, or process optimization is a plus
  • Advanced proficiency with Microsoft suite (specifically PowerPoint, Visio, MS Excel)
  • Agile, Waterfall, or other project management/environment experience

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