Store Manager

2 days ago

Miami FL USA, United States Brunello Cucinelli Full time
About Us

Brunello Cucinelli is a renowned Italian luxury brand specializing in high-end cashmere and ready-to-wear fashion. Founded in 1978, the company is committed to excellence in craftsmanship, quality, and creativity. Our products are designed to stand the test of time, and we take pride in our attention to detail and commitment to excellence.

Job Summary

We are seeking a highly skilled and experienced Store Manager to lead our retail store in the Miami Design District. The successful candidate will be responsible for achieving store goals, demonstrating brand philosophy, and providing exceptional customer service. As a Store Manager, you will be the driving force behind creating a luxury setting that conveys a sense of home to our clients.

Key Responsibilities
  • Manage all aspects of retail store operations, including sales, inventory, and customer service.
  • Lead by example to provide industry-leading customer service and build guest loyalty through in-store experiences.
  • Satisfactorily resolve customer service issues and ensure detailed responses to customer problems and complaints.
  • Serve as a market expert regarding the competitive environment, talent network, and opportunities for strategic brand positioning.
  • Achieve sales goals, inventory KPIs, and performance management targets.
  • Oversee staff training programs to enhance product competency, customer service, and sales techniques.
  • Set reasonable sales objectives for staff and review them systematically to promote achievement of sales objectives.
  • Assign and delegate responsibilities to team members, monitor performance, and contribute to store success.
  • Identify potential future candidates for the store and build a bench of talent.
  • Recruit, hire, and onboard new staff to ensure the store is always staffed.
  • Analyze reporting, including sell-through, productivity, sales results, and customer information, and communicate to domestic and international business partners.
  • Partner with Merchandising and Buying to ensure the store has enough product to meet customer expectations and demand.
  • Oversee stockroom and product movement to ensure accuracy and inventory storage of goods to company standards.
  • Oversee quarterly inventory processes and ensure company-identified KPIs are met.
  • Build effective working relationships with peers and stakeholders throughout the organization.
  • Ensure Visual Merchandising in-store is maintained to company standards throughout the day and partner with the Visual Merchandising team to refresh the store based on sell-through and availability.
Requirements
  • High school diploma required; college degree preferred.
  • 5 years of experience in an equivalent role in a luxury environment.
  • Proven ability to meet business goals by driving results through store teams.
  • Ability to network and cultivate clients.
  • Strong verbal and written communication skills.
  • Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
  • Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance.
  • Able to work a varied schedule each week, including nights and weekends.
  • Completed vaccination regimen against COVID-19; those who may require a religious and/or medical exception will be made where appropriate to ensure compliance with Federal and State guidelines.
EEOC Statement

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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