Account Manager Trainee Position

1 week ago


Fort Wayne, Indiana, United States ECI Management Full time
Job DescriptionAt ECI Management, we are seeking a highly motivated and goal-oriented individual to join our Customer Service and Sales Team as an Account Manager Trainee. As a key member of our team, you will be responsible for qualifying, educating, and completing the sales process directly with customers, based on their individualized needs. You will also manage the entirety of the sales cycle from the introduction of a customer account to closing the sale, respond to any complaints, resolve issues, and effectively answer any questions regarding products/services during the closing or rehash of the sale. Additionally, you will utilize negotiation skills when recommending new sales opportunities, present any additional discounts, promotions, and/or cross-selling opportunities throughout the sale, and facilitate the growth of our customer accounts with other Entry Level Account Managers by hitting all KPIs on a daily and weekly basis.

Responsibilities And Daily Tasks:

  • Qualify, educate, and complete the sales process directly with customers, based on their individualized needs
  • Manage the entirety of the sales cycle from the introduction of a customer account to closing the sale
  • Respond to any complaints, resolve issues, and effectively answer any questions regarding products/services during the closing or rehash of the sale
  • Utilize negotiation skills when recommending new sales opportunities
  • Present any additional discounts, promotions, and/or cross-selling opportunities throughout the sale
  • Facilitate the growth of our customer accounts with other Entry Level Account Managers by hitting all KPIs on a daily and weekly basis

Desired Skill Sets And Attributes:

  • BA/BS in Management, Communications, Sales, or Entrepreneurship is preferred
  • 2-3 years of experience in a customer-facing role: retail sales, restaurant industry, customer service, etc. is required
  • Self-confident and professional and upbeat demeanor
  • Driven and goal-oriented, both alone and with a team
  • Excellent communication skills
  • Discipline and professionalism in adhering to company procedures for sales, customer service, and compliance regulations

#LI-Onsite



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