Patient Services Coordinator

2 days ago


Bridgeville, Pennsylvania, United States UPMC Full time
{"title": "Patient Services Representative", "description": "Job Summary

We are seeking a Patient Services Representative to join our team at UPMC Children's Community Pediatrics. This is a part-time position that requires evening and every other weekend availability to support the office hours of operation.

Responsibilities
  • Welcome patients upon arrival and provide clear instructions on their copayments and financial obligations.
  • Schedule subsequent appointments within the continuum of care and connect patients to financial advocacy resources when necessary.
  • Update patient demographics and insurance coverage information.
  • Provide a warm greeting for all patients and assist with administrative duties in the office.
  • Guide patients through the use of self-arrival technology or check-in patients at the desk, depending on their preference.
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
  • Obtain signature of patient or family member for consent to treatment and financial responsibility, following HIPAA rules and regulations.
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
  • Promote MyUPMC patient portal and assist patients in registration when applicable.
  • Collect copayments and any other applicable patient payments at the point of service.
Requirements
  • High school graduate or equivalent required.
  • Two years of experience in a medical/billing/fiscal or customer service function preferred.
  • Knowledge of medical terminology preferred.
  • Prior experience with Medipac, Epic, or other health records systems preferred.
Clearances
  • Act 31 Child Abuse Reporting with renewal.
  • Act 33 with renewal.
  • Act 34 with renewal.
  • Act 73 FBI Clearance with renewal.

UPMC is an Equal Opportunity Employer/Disability/Veteran.

", "lang_code": "en-US"}

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