Automotive Service Manager
4 weeks ago
Job Summary:
The Automotive Service Manager is responsible for overseeing the daily operations of the service department, ensuring exceptional customer satisfaction, and driving business growth. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of the automotive repair industry.
Key Responsibilities:
- Recruit, train, and manage a team of technicians and service advisors to deliver high-quality service and repairs.
- Develop and implement strategies to increase customer satisfaction, loyalty, and retention.
- Oversee the inspection, diagnosis, and repair of domestic, European, and Asian vehicles, ensuring accuracy and efficiency.
- Manage inventory, maintain accurate records, and ensure compliance with environmental regulations.
- Lead by example, promoting a positive and productive work culture, and fostering a collaborative environment.
- Collaborate with the sales team to promote services and drive business growth.
- Monitor and analyze sales data, identifying opportunities for improvement and implementing changes as needed.
- Ensure all employees are properly trained and equipped to handle customer inquiries and concerns.
- Develop and maintain relationships with local suppliers and vendors to ensure the best possible prices and services.
- Stay up-to-date with industry trends, technologies, and best practices, applying this knowledge to improve service delivery and business performance.
Requirements:
- Minimum of 2 years of experience in a service management role, preferably in the automotive industry.
- Excellent leadership, communication, and problem-solving skills.
- Strong knowledge of automotive repair procedures and industry standards.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Valid driver's license and a clean driving record.
What We Offer:
Midas offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.
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