Operations Manager
3 weeks ago
The Operations PMO Manager plays a critical role in leading and managing a team of project managers to organize and implement new customer and new product introduction. This position is responsible for efficiently leveraging resources through coordinated planning, communication, and alignment of cross-functional teams to ensure proper documentation, launching, and customer satisfaction as per established and agreed targets.
Key Responsibilities- Lead the Project Management Team to achieve project goals and objectives.
- Manage key customer projects, serving as an interface between internal teams and customers to resolve technical and logistical issues.
- Collaborate with customers from requirements gathering through product acceptance.
- Staff, lead, and manage a team responsible for New Customer Introduction, new product introduction, and product transfers.
- Align the project team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the project.
- Define, refine, and maintain clarity on roles and responsibilities for the team and business partners (engineering, operations).
- Provide a source of reference and training for Project Management covering processes, tools, metrics, and reporting.
- Drive well-defined processes and methodologies that strive to optimize team effectiveness while delivering successful projects on schedule and within budget.
- Identify goals, objectives, and scope of NPI projects while working with relevant BU and Operations staff.
- Work within defined standards and procedures as set out by the organization and the customer to successfully introduce new products.
- Work with local Project Manager and/or Regional Manager Project Office in deploying strategies and tools, besides reporting site PM performance.
- Provide regular and consistent communication between the launch team, the business unit, and the customer.
- Identify potential risks and make resolution suggestions through the escalation process.
- Open and regular communication of priorities and status of projects with Operations Management and site leadership.
- Participate in managing internal in-process material, samples allocation, and system logistics.
- Manage the monthly operational project reviews.
- Manage the weekly project reviews for the Project Management organization.
- Responsible for forecasting functional area budget (when applicable) and HR needs for current and future needs.
- Comply and follow all procedures within the company security policy.
- Demonstrated leadership and management capabilities.
- Project Management Professional (PMP) or equivalent certification desirable.
- Knowledge of organization's operating policies and procedures required.
- Knowledge of organization's culture and guiding principles.
- Previous experience in manufacturing environment: Engineering, Test, Quality, Planning, Materials, etc.
- Prior experience in customer interface.
- Strong operational and financial knowledge required.
- Substantial knowledge of Jabil and demonstrated ability to leverage organization.
- Consultative skills (ability to understand true customer needs).
- Good communications skills.
- Distinctive problem-solving leader.
- Should have the following personal characteristics: strong leader, professional, hard-charging, detail-oriented, reliable, calm under fire, creative, with a can-do attitude.
- Automotive/Medical background experience as required.
- Proficiency in use of personal computers, Microsoft Office products (Excel, Word, and PowerPoint) and e-mail skills required.
- Bachelor's degree required (Supply Chain Management or Engineering).
- Minimum 5-7 years work-related experience required in a supervisory/management role.
- Minimum 3 years project management experience or related discipline.
- Or an equivalent combination of education, training, and/or experience.
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