Customer Support Team Lead

1 week ago


Houston, Texas, United States Joinhomebase Full time
About the Role

We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Joinhomebase. As a Customer Support Team Lead, you will be responsible for leading a team of Customer Success Representatives and ensuring that they have the necessary tools and resources to provide exceptional customer service.

Key Responsibilities
  • Lead a team of Customer Success Representatives and provide guidance and support to ensure they are meeting their performance goals.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with other departments to ensure seamless communication and resolution of customer issues.
  • Conduct regular team meetings and provide feedback to team members to help them improve their performance.
  • Identify and address any customer complaints or issues in a timely and professional manner.
  • Develop and maintain relationships with key customers to ensure their needs are being met.
  • Stay up-to-date with industry trends and best practices to ensure our team is providing the highest level of customer service.
Requirements
  • 5+ years of experience in a customer-facing role, preferably in a leadership position.
  • Proven track record of improving customer satisfaction and retention.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively with other departments to achieve common goals.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and passionate team.


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