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Customer Support Manager

2 months ago

Houston, Texas, United States Joinhomebase Full time

About the Role

We are seeking a highly skilled and experienced Customer Support Manager to join our team at Homebase. As a Customer Support Manager, you will be responsible for leading a team of Customer Success Representatives and ensuring that our customers receive exceptional support and service.

Key Responsibilities

  • Lead a team of Customer Success Representatives and provide guidance and support to ensure they are meeting their performance goals.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with other departments to ensure seamless communication and resolution of customer issues.
  • Conduct regular team meetings and provide feedback to team members to help them improve their performance.
  • Identify and address any customer complaints or issues in a timely and professional manner.
  • Develop and maintain relationships with key customers to ensure their needs are being met.
  • Stay up-to-date with industry trends and best practices to ensure our team is providing the highest level of service.

Requirements

  • 5+ years of experience in a customer-facing role, preferably in a leadership position.
  • Proven track record of improving customer satisfaction and retention.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively with other departments to achieve common goals.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and passionate team.