IT Support Specialist
1 week ago
EPSI Worx is seeking a highly skilled and Apple-certified IT support professional with expertise in troubleshooting and repairing Apple Mac products. The ideal candidate will hold certifications such as Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC), and Apple Certified Macintosh Technician (ACMT) with a focus on Apple hardware repair.
Key Responsibilities:- Troubleshooting and Repair: Utilize expertise in Apple hardware repair to diagnose and resolve issues with desktops, laptops, portable Macintosh systems, and mobile devices.
- Email Client Configuration and Support: Configure and provide support for various Mac email clients, including Apple Mail, Entourage 2004/2008, Outlook 2011, Thunderbird, and Eudora.
- Windows Support: Provide expert support for Windows 7, 8, 8.1, and 10 in a large-scale enterprise/Windows Active Directory environment.
- ITIL-Based Ticketing System: Utilize experience with ITIL-based ticketing systems such as Remedy, HEAT, Service Now, etc., to manage and track support requests.
- Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC), and Apple Certified Macintosh Technician (ACMT) certifications.
- Strong background in troubleshooting and repair of Apple Mac products.
- Experience in supporting Windows in an enterprise environment.
- Proficiency in Microsoft Operating Systems and Office applications.
- Familiarity with ITIL-based ticketing systems.
EXECUTIVE PERSONNEL SERVICES INC is an EEO employer - M/F/Vets/Disabled
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