Virtual Desktop Engineer
6 days ago
The Citrix Engineer will support the Citrix Administrator in providing management, oversight and maintenance over the Citrix environment supporting a robust cross-functional user base of 15K+ users. The Citrix environment is critical to the successful operations across Entergy and this support role is critical to the success of our employees and contract partners who rely on the environment to perform their work.
Key Responsibilities- Perform Daily Responsibilities to support the Citrix environment.
- Responsible for Routine Patch Management and system maintenance.
- Assist in the Design and Implementation of future-state virtual end user computing environments.
- Responsible to Maintain Critical Business Operations of Citrix 24/7/365 which may require after-hours, additional hours, etc to support this critical environment.
- Responsible for Citrix Policies and Procedures, best practices, and correlated documentation.
- Responsible to Support Required System Reporting (audit, performance, etc).
- Minimum Education Required: BS/BA degree strongly preferred. Management Information Systems, Computer Science, or other technical area of study preferred.
- Minimum Experience Required: 2+ years of experience managing a Citrix environment required.
- Experience with Citrix Virtual Apps and Desktops, Storefront Server, Citrix User Profile Manager, Citrix Director, Citrix Studio, Citrix Machine Creation Services.
- Specific and Direct Experience with at Least One Ticketing System (Service Now, Remedy, HEAT, etc).
- Familiarity with Business Operations and Best in Class Technology Landscape.
- Professional certifications such as Citrix CCA, CCP, CCE.
- Strong Communication Skills, including the ability to create and articulate technical concepts.
- Ability to Troubleshoot with cross-functional teams, issues impacting Citrix users.
- Ability to Work Effectively with teams and resources in a multi-location, cross-functional, network/matrix environment.
- Ability to Learn Quickly and troubleshoot a problem in a methodical manner.
- Ability to Adhere to Change Management Processes.
- Readiness and Participation in a 24/7 On-Call Rotation when needed.
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