Customer Service Representative
2 weeks ago
Flex-N-Gate Royal Oak LLC is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for ensuring that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.
Key Responsibilities:- Address customer inquiries and issues in a timely and professional manner
- Keep accurate records of customer interactions, including inquiries, complaints, and requests
- Maintain shipping records for accuracy
- Set up and maintain service truck schedules for all locations
- Ensure accurate shipping requirements are available on a timely basis and elevate necessary shortcomings to appropriate area manager
- Maintain information on usage, storage, and inventory of all service materials
- Document all activities as required
- Generate daily load sheets and requirement listings
- Monitor customer portals and ensure adequate supply of containers through weekly inventories
- Monitor activities on the dock and activities of the shippers/receivers
- Adhere to all company policies, procedures, and instructions
- High School Diploma/GED
- 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
- Ability to work well in a team with customer-focused orientation and strong sense of delivery
- Strong organizational and time-management skills
- Strong interpersonal and communication skills (both verbal and written)
- Proficiency with database applications and administration systems, specifically Microsoft Office
- Medical, dental, prescription, vision, life, and disability insurance
- 401(k) retirement savings plan with company match
- Extensive safety training, new hire orientation, continuous learning and development programs, and tuition reimbursement
- Paid holidays and vacation time
Flex-N-Gate Royal Oak LLC is an equal opportunity employer. EOE/Minorities/Females/Veterans/Disabled.
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