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Customer Service Representative

2 months ago

New York, New York, United States MLB Network Full time
Job Summary

We are seeking a highly skilled and customer-focused Temporary Customer Service Representative to join our team at MLB Network. As a key member of our customer service team, you will be responsible for providing exceptional service to our subscribers, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Provide product information and technical support to customers
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets
Requirements
  • 1-2 years of customer service experience
  • Excellent verbal and written communication skills
  • General technical support skills
  • General navigation knowledge of connected and mobile devices
  • Strong organizational and interpersonal skills
  • Advanced computer skills
  • Knowledge of Salesforce CRM and Talkdesk a plus
What We Offer
  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A collaborative and supportive team environment
Why Work for MLB Network?

MLB Network is a leading sports media company that is passionate about delivering exceptional customer experiences. We are committed to creating a workplace culture that values diversity, inclusion, and employee development. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.