Automotive Customer Service Representative

3 weeks ago


Waterbury, Connecticut, United States Balise Auto Full time

About the Job: We are seeking a highly skilled Automotive Customer Service Representative to join our team at Balise Auto. As a key member of our Car Wash department, this role will focus on delivering exceptional customer experiences and ensuring overall customer satisfaction.

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Salary: $45,000 - $55,000 per year

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Job Description: This role involves working in our Corporate Office, answering inbound calls from customers while maintaining efficient turnaround times for their inquiries and concerns. Responsibilities include handling customer complaints, updating membership plans, resolving customer concerns, responding to online reviews, and communicating with Site Managers and Company Management.

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Environmental & Physical Requirements: The ideal candidate should be able to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weights, or exert a force up to a maximum of 25 pounds.

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Benefits: Our company offers an excellent benefits package, including health, dental, life, and disability insurance, 401(k) with company match, flexible spending accounts, and paid time-off.

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Qualifications: To succeed in this role, you should possess excellent customer service skills, ability to learn product knowledge and upsell customers on services, answer phone calls, basic computer skills, and ability to multi-task. Call Center experience is preferred but not required.

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About Balise Auto: We strive to create a positive work environment that encourages growth and development. At Balise Auto, we value our employees and provide opportunities for professional advancement.



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