Automotive Customer Service Representative
4 days ago
Description:
This role is a key member of our Car Wash team, mainly focusing on overall customer satisfaction and retention. Based in Waterbury, CT, we have 20+ car wash locations, requiring someone who excels in a fast-paced work environment.
Responsibilities:
- Answer inbound calls from customers while ensuring efficient turnaround time with their questions/concerns
- Handle and resolve customer complaints
- Update monthly membership plans
- Resolve customer concerns for membership plans
- Respond to online reviews
- Update/Remind customers of new promotions when applicable
Requirements:
- Excellent customer service skills
- Ability to learn product knowledge & upsell customers on services
- Answer phone calls
- Basic computer skills are required
- Ability to multi-task
- Call Center experience preferred, but not required
Estimated Salary: $45,000 - $60,000 per year, depending on experience.
About Us: At Balise Auto, we're dedicated to providing exceptional customer experiences. If you're passionate about delivering top-notch service, we encourage you to apply.
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