Senior Enterprise Customer Onboarding Manager

4 days ago

San Carlos, California, United States Bynder Full time
About the Role

We are seeking a highly skilled Senior Enterprise Customer Onboarding Manager to join our team at Bynder. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences during the onboarding process.

Key Responsibilities
  • Manage simultaneous Tier 1 & 2 customer engagements to contract specifications, ensuring timely delivery and value realization.
  • Become a product expert, effectively communicating Bynder's services and value proposition to customers.
  • Actively manage customer workshops and provide consultative value on calls.
  • Support the full customer lifecycle for strategic and enterprise customers, including presenting on our Enterprise onboarding approach, reviewing and writing custom Statements of Work, and documenting/sharing knowledge with the greater organization.
  • Work cross-functionally with the Sales team, Product team, Customer Success team, and Partner team to align on strategies and ensure an exceptional customer experience in the Enterprise market.
  • Take initiative to support and add value to adjacent teams as a product and process expert.
  • Identify and lead Onboarding and cross-team initiatives to improve the client experience, increase retention, efficiency, and/or decrease costs.
  • Drive process improvements to streamline work and provide higher value to customers.
  • Present internally as an SME on implementation and industry-related topics.
  • Act as a mentor and trainer to newer team members or those in junior-level positions, including participating in the Bynder Buddy program and presenting at Bynder Academy.
Requirements
  • 8+ years of experience with enterprise marketing technologies.
  • Certifications in Digital Asset Management (DAM) or Masters in Information and Library Science (MILS) preferred.
  • Deliver plus one' mindset and approach, prioritizing happy and healthy customers and strong customer advocacy.
  • Exceptional business acumen with strategic thinking, problem-solving, and thought process to understand business situations and make sound decisions.
  • Strong project management skills.
  • Team-focused, with a culture that emphasizes support and accountability.
  • Demonstrated leadership within a team and cross-functionally.
  • Uncompromising attention to detail, excellent organizational and problem-solving skills, and ability to handle multiple projects simultaneously.
  • Strong written and verbal communication skills.
  • Ability to thrive independently, but know when to ask for help.
  • Ability to adapt quickly to changing priorities.
  • Innate ability to get things done.
Why Bynder

At Bynder, innovation is in our DNA. We've built an environment that promotes creative thinking and self-initiative within a culture of fun. Our beautiful new office in Fort Point, near the burgeoning Seaport District, is open for business, but we don't believe Byndies must be in the office to crush their goals. A hybrid approach creates the best balance. If Byndies feel they are more productive in their home office, they can choose to work in that environment. Bynder Launches 'Super Summer Fridays' a Four-Day Workweek Program to help with our mental, physical, and emotional well-being.

Benefits and Perks
  • Competitive compensation.
  • 401(k) - dollar for dollar match up to 6%.
  • 100% Company-paid medical, dental, vision, and life coverage for you and your family.
  • Unlimited vacation policy.
  • Room to advance in a high-growth tech company.
  • Commuter benefits.
  • Referral bonus plans.
  • Office in Fort Point, near the burgeoning Seaport District.
  • A light-hearted and fun work environment.
  • 'Super Summer Fridays' a Four-Day Workweek Program.
Our Commitment

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder, we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder's dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

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