Customer Service and Operations Lead

2 weeks ago


Buffalo, New York, United States Buffalo Lodging Associates, LLC Full time

At Buffalo Lodging Associates, we pride ourselves on offering top-notch hospitality services to our guests. As a Customer Service and Operations Lead, you will oversee the day-to-day operations of our front office, ensuring seamless experiences for our visitors.

Responsibilities:
  • Operational Excellence:
  • Oversee the front office team, including supervising, training, and evaluating staff members.
  • Manage cash handling, reservations, and other critical tasks with precision and speed.
  • Collaborate with the management team to drive hotel success and meet business objectives.

Compensation and Benefits: Join our talented team and enjoy a competitive hourly wage of $17.50 - $18.50, plus a range of benefits, including medical, dental, and vision insurance, a 401(k) plan, paid vacation, and much more.



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