Service Operations Manager

6 days ago


Buffalo, New York, United States Fairbanks Scales Full time
Job Summary

We are seeking a skilled Service Operations Manager to lead our field installation, repair, and servicing operations.

The ideal candidate will have a strong background in customer service, technical expertise, and leadership skills to oversee the work of Field Technicians.

Key Responsibilities
  • Work Order Management: Plan, assign, and direct work orders for Field Technicians to ensure timely completion and high-quality results.
  • Customer Communication: Handle customer inquiries, resolve issues, and maintain accurate records of customer interactions.
  • Service Contract Management: Oversee service contracts, direct support services, and warranty issues to ensure compliance and customer satisfaction.
  • Team Leadership: Supervise and train Field Technicians to improve their skills and abilities, and conduct regular service department meetings to discuss goals and objectives.
Requirements
  • Educational Background: Bachelor's degree or equivalent required.
  • Experience: At least three years of directly related experience in customer service, technical operations, or a similar field.
Skills and Qualifications
  • Technical Skills: Proficient in Microsoft Office products, specifically Excel and Outlook.
  • Problem-Solving: Critical thinker with excellent attention to detail and problem-solving skills.
  • Communication: Excellent verbal and written communication skills.
Working Conditions

This position requires regular attendance, sitting, standing, and walking. The ability to use close vision, talk, and hear is also necessary.



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