Cashier Operations Lead

3 weeks ago


Buffalo, New York, United States Ulta Beauty Full time
Job Overview
Cashiers play a vital role in ensuring smooth transactions and maintaining exceptional guest experiences. As a Cashier Operations Lead, you will oversee the efficient processing of transactions, implement best practices for cashwrap standards, and provide expert guidance to new cashiers. This position requires strong leadership skills, excellent communication, and a passion for delivering outstanding customer service.

About the Role
This is a full-time position that involves working a flexible schedule, including days, evenings, weekends, and holidays. You will be responsible for driving loyalty results, including credit, through a focus on performance, people, and process excellence. Your primary goal will be to create an exceptional experience for every guest by engaging them with the benefits of our Loyalty Life Cycle.

Key Responsibilities
* Contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.* Ensure each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.* Courteously handle sales, refunds, and exchanges.* Maintain prompt, regular attendance and ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap according to company policies and procedures.
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