Telecommunications Systems Specialist

2 days ago


Elkton, Minnesota, United States Insight Global Full time
Job Title: Telecom Analyst

This is a critical role within our team, responsible for providing technical support and maintenance for our Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant, and wireless IP phones.

Key Responsibilities:
  • Recommend solutions to resolve complex Telecommunications service requests.
  • Analyze system traffic reports, including operator statistics, voice mail, ACD, trunk, and PBX load balance, and make necessary modifications.
  • Coordinate the installation of Telecommunications Systems for our organization at all satellite locations.
  • Investigate and resolve escalated telecommunications system repair requests with external vendors or internal staff.
  • Conduct site surveys for new projects to estimate equipment required and labor time.
  • Oversee the maintenance of all Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.
  • Participate in construction and renovation projects involving multi-disciplinary teams.
  • Perform analysis of Voice Messaging Systems, including a monthly report on traffic and effective utilization.
  • Oversee the weekly work efforts of the contracted vendor technical staff.
  • Maintain the Nurse Call servers and application backend.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to our HR department.

We are committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.



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