Telecommunications Systems Specialist
2 days ago
This role involves providing technical support and guidance to a team of 7 to maintain or upgrade existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant, and wireless IP phones.
Key Responsibilities:- Recommend solutions to resolve complex Telecommunications service requests.
- Analyze system traffic reports, including operator statistics, voice mail, ACD, trunk, and PBX load balance, and make necessary modifications.
- Coordinate the installation of Telecommunications Systems for CCHS at all satellite locations.
- Investigate and resolve escalated telecommunications system repair requests with external vendors or internal staff.
- Conduct site surveys for new projects to estimate equipment required and labor time.
- Oversee the maintenance of all CCHS Telecommunications and Ancillary Systems via established industry guidelines.
- Participate in construction and renovation projects involving multi-disciplinary teams.
- Perform analysis of Voice Messaging Systems, including a monthly report on traffic and effective utilization.
- Oversee the weekly work efforts of the contracted vendor technical staff.
- Maintain the Nurse Call servers and application backend.
Insight Global is committed to creating diverse and inclusive environments where employees can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex, sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to the HR department.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.
Requirements:- At least 3 years of experience with PBX Phone Systems.
- Live within 45 minutes of Elkton, MD.
- Experience with Voice Messaging systems.
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