Information Technology Support Specialist

5 days ago


Bethesda, Maryland, United States Links Global USA Full time
Job Summary

We are seeking an experienced Information Technology Support Specialist to join our team at Links Global USA. This role requires strong technical skills and a customer-focused approach to provide high-quality support to end-users.

Main Responsibilities:
  • Technical Support
    • Provide timely and effective technical support via phone, email, or in-person.
    • Diagnose and resolve hardware, software, and network issues.
    • Install, configure, and troubleshoot computer systems and applications.
  • Customer Service
    • Deliver exceptional customer service, ensuring end-users feel supported and valued.
    • Communicate technical information to non-technical users clearly and understandably.
    • Follow up with users to ensure issues are resolved and satisfactory.
  • System Maintenance
    • Perform regular maintenance tasks, such as updates, patches, backups, and system optimizations.
    • Monitor system performance and take proactive measures to address potential issues.
    • Provide SharePoint infrastructure and administration.
    Requirements:
    • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
    • Proven experience in providing technical support and troubleshooting in an IT environment.
    • Strong knowledge of Windows and Mac operating systems.
    • Familiarity with networking concepts, protocols, and security.
    • Excellent problem-solving and communication skills.
    • Ability to prioritize and manage multiple tasks in a fast-paced environment.


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